Exchanges

If a piece does not fit, contact us within 7 days of receiving it and we will arrange an exchange for a different size, subject to availability.

The piece must be unworn, unwashed and in its original condition, with all tags still attached. We cannot exchange a piece that has been worn, altered or laundered.

If the size you need is not available, we will offer you a credit towards another piece or a refund of the purchase price.

Made-to-order and pre-order pieces

Most of Chapter 01 is cut for you after you order. Because a made-to-order piece exists only because you asked for it, it cannot be exchanged for a change of mind.

This is exactly why we ask you to confirm your measurements with us before production begins — send them on WhatsApp and we will tell you which size will sit best. That conversation is free, and it is the best protection you have.

If a made-to-order piece arrives with a fault in the making, the fault is ours: we will repair or remake it at no cost to you.

Faulty or incorrect items

If anything arrives damaged, faulty, or is simply not what you ordered, send us a photograph on WhatsApp within 48 hours of delivery.

We will put it right — a repair, a replacement or a refund, whichever suits you best. You will not pay return shipping for a mistake on our side.

Sale and final-sale pieces

Pieces bought in a sale can be exchanged on the same terms as anything else, unless they are marked final sale at the time of purchase. Where a piece is final sale, we say so clearly on the product page before you order.

Return shipping

Where a return or exchange is because of a change of mind or a sizing choice, return shipping is at your cost.

Where it is because of a fault, the wrong item, or damage in transit, we cover it.

How to start a return

Message us on WhatsApp or email with your order number, the piece, and what is wrong. We will reply with where to send it and what happens next.

Refunds, where they apply, are returned by the same method you paid, within 14 days of us receiving the piece back.